Terms and Conditions

Terms and Conditions

Product Quality and Variation

The products sold by Lumiere Art + Co. are all handmade here in Victoria, and while we try to ensure all of our products look as close as possible to the photographic representations displayed on our website, please understand that subtle variations will occur. We consider this to be a normal part of what makes our handmade products unique.

 

Returns, Exchanges and Refunds

I've changed my mind, can I cancel my order?

In the event of a change of mind, please contact us at shop [at] lumiereartandco.com.au immediately to cancel your order. If the order has not yet been shipped, we will stop the process and and refund your payment in full.

If the order has already been dispatched, it is up to you the customer to make sure the order returns to us in new condition, in their original packaging. We do not cover return postage costs in this situation and you must include a copy of your order invoice. Once we have received and inspected the goods, we will refund your payment in full.

I’ve changed my mind, how do I return an item from my order?

You are welcome to return any of our items within 7 days of receipt if you change your mind. Please contact shop [at] lumiereartandco.com.au to arrange this. We do not cover postage costs to return an item, and you must include a copy of your order invoice. Items must reach us in new condition, in their original packaging. We will send you a store credit for the cost of the item. This does not apply to sale items.

I've received a damaged item. What happens now?

If your item arrives faulty or damaged, please contact shop [at] lumiereartandco.com.au within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days. Please also note that Lumiere Art + Co will not cover costs incurred from broken glass during shipping. Please advise if you wish to have your artwork framed with archival perspex instead of glass.

Can I contact you by phone?

Please use our contact form and listed email addresses for all correspondence.

 

Further Resolution

In the event a more serious matter that cannot be resolved through our normal channels, please state the situation in writing and address it to: Lumiere Art + Co., 33/1140 Nepean Highway, Mornington. Victoria, Australia. In the event of an emergency situation,  please call +61 410 573 120.