Shipping and Payments

Shipping Rates

We ship using use Australia Post, and Couriers for larger items.

 

Shipping rates

Australian orders ship for the flat rate of $15.00 AUD.

International orders ship for the flat rate of $25.00 AUD.

 

Oversize prints and canvas will incur an extra charge per oversized item on these flat rates.

Framed artwork orders are shipped using a courier service. We will contact you with a quote for courier shipping once the cost has been calculated.

We are unable to offer framing for International artwork orders.

 

Payments

Lumiere Art + Co. is an Australian owned and operated business, so all of the prices listed here on Lumiere Art + Co. are in Australian Dollars (AUD).

For online transactions, we use PayPal (using the PayPal payment method of your choice), keep in mind that you can pay using PayPal without requiring a PayPal account.

 

Direct Deposit

When using the Direct Deposit method, please clearly state your order number in the transaction reference. Your order will be sent once we have confirmed that the payment has been received. You can speed up dispatch by emailing your payment confirmation to shop@lumiereartandco.com.au. If we have not received payment within 3 working days and no further correspondence from you, your order will be cancelled.

Processing and Delivery

Our prints are printed on demand, so please allow 2 weeks from receipt of payment for your order to arrive.

Delivery times will vary depending on your location, please contact shop@lumiereartandco.com.au if you need more specific times.

Please allow extra time for deliver of your order at busy times like Christmas and Easter.

 

Framed artworks

If you have chosen for your artwork to be framed, the framing will take approximately another 3-4 weeks.

Our courier service takes 1-5 days to deliver to most parts of Australia.

 

Can I make changes to my order?

Sure thing. If you’d like to make changes to your already placed order, please contact shop@lumiereartandco.com.au

 

What happens to ‘Return to Sender’ and ‘Carded’ parcels?

Please take care to enter the correct address details when you place your order and follow your tracking number when your product is sent. If a parcel returns to us marked ‘Return to Sender’ or is ‘Carded’ by our Courier company, there is a $25.00 processing and re-posting fee to send it to you again.