Lumiere Art + Co. is an Australian owned and operated business, so all of the prices listed here on Lumiere Art + Co. are in Australian Dollars (AUD).
What payment methods do you accept?
For online transactions, we accept credit card (Mastercard and Visa) through our own online facility, PayPal (using the PayPal payment method of your choice) and direct deposit.
When using this method, please clearly state your order number in the transaction reference. Your order will be sent once we have confirmed that the payment has been received. You can speed up dispatch by emailing your payment confirmation to email@example.com. If we have not received payment within 3 working days and no further correspondence from you, your order will be cancelled.
What shipping options do you offer?
We use Sendle and Aus Post.
How much does shipping cost?
For Australian orders we ship for the flat rate of $9.90.
Australian framed artwork orders are only shipped using a courier service.
Do you ship internationally?
We sure do, this is a flat rate of $25 and includes tracking.
We apologise however that we are unable to offer framing for International artwork orders, nor do we ship cushions with inserts outside Australia.
Processing and Delivery Times
We make to order and aim and and dispatch order within 10-15 working days of receipt of payment. If you have chosen for your artwork to be framed, the framing will take approximately another 3-4 weeks.
Delivery times will vary depending on your location, please contact firstname.lastname@example.org if need more specific times.
Please allow extra time for deliver of your order at busy times like Christmas and Easter.
Our couriers service takes 1-5 days to deliver to most parts of Australia.
Can I add extra items to my order?
Yes! please contact email@example.com to discuss.
Are all your products in stock?
Some are and some aren’t. We make to order and online purchases are our priority.
Sometimes we may list a popular new item in the store as ‘pre-order’, this means that you can secure your stock before it arrives. This will be clearly explained in the product description, along with the expected timeframe before you can expect the item to be dispatched.
An item I wish to purchase is out of stock.
When will an out of stock item become available again? It will be available once it has been made. Please keep in mind that all of our stock is handmade and made locally. Please contact firstname.lastname@example.org to discuss.
What happens to ‘Return to Sender’ and ‘Carded’ parcels?
Please take care to enter the correct address details when you place your order and follow your tracking number when your product is sent. If a parcel returns to us marked ‘Return to Sender’ or is ‘Carded’ by our Courier company, there is a $25 processing and re-posting fee to send it to you again.
Lumiere Art + Co. is stocked in beautiful boutiques all over Australia. Most of our stockists have specially designs items, to ensure exclusivity. We are very loyal to our stockists and have chosen not to sell all items that we make for our retailers through our online store.
Can you recommend a local stockist?
If you would like to purchase a particular item made for our retailers.
Please contact us at email@example.com and we will give you the contact details of your nearest stockist with your desired product.
For any further questions, please contact: firstname.lastname@example.org