Terms & Conditions

Product Quality and Variation

The products sold by Lumiere Art + Co. are all handmade and while we aim to ensure all of our products look as close as possible to the photographic representations displayed on our website, please understand that variations will occur. We consider this to be a normal part of what makes our handmade products unique.

Returns, Exchanges and Refunds

In the event of a change of mind, please contact us at shop@lumiereartandco.com.au immediately to discuss.
If the order has not yet been shipped, we will stop the process and you can swap the item you have purchased for another item. If this item is of lesser value, you will be given a credit note for the remaining amount.

If the order has been shipped, you are welcome to exchange goods within 7 days of receipt. Please contact shop@lumiereartandco.com.au to arrange this. After 7 days, we will not accept exchanges.

We do not cover postage costs to exchange an item, and you must include a copy of your order invoice. Items must reach us in new condition, in their original packaging. You can either arrange an exchange of other items or we will send you a store credit for the cost of the item. This does not apply to sale items.

We do not refund for change of mind.

 

I’ve received a damaged item. What happens now?

If your item arrives faulty or damaged, please contact shop@lumiereartandco.com.au within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days. Please also note that Lumiere Art + Co will not cover costs incurred from broken glass during shipping. Please advise if you wish to have your artwork framed with archival perspex instead of glass.

Contact

E: shop@lumiereartandco.com.au
Ph: 0408 799 808

Further Resolution

In the event a more serious matter that cannot be resolved through our normal channels, please state the situation in writing and address it to: Lumiere Art + Co., 33/1140 Nepean Highway, Mornington. Victoria, Australia. In the event of an emergency situation,  please call +61 410 573 120.